Trusted Keyholding & Mobile Security in the North East

Your premises. Our Keys. Professional protection when you cannot be there.

For more than 20 years, North East property and facilities have relied on ASEL for keyholding and out-of-hours security. Two long-standing clients, Naylors and FM-4U, explain why they continue to trust us with their premises, and with their clients’ premises too.

The challenge

Property managers and facilities teams are responsible for buildings that never stop needing attention, even when nobody is inside them. An alarm at 2am, a damaged door or an insurance inspection that can’t wait all need a fast, professional response.

Without a dedicated partner, that responsibility falls on staff. They have to attend sites alone and out of hours, often at short notice, and still do their day to day job the next morning.

Naylors: a trusted partner for over 20 years

Naylors is a chartered surveying and property consultancy based in Newcastle upon Tyne. Its property management department has worked with ASEL for more than two decades.

Over that time, the relationship has grown to cover a wide range of services, including security guarding, mobile patrols, insurance inspections and keyholding. Naylors values ASEL’s ability to step in quickly when issues arise, often at very short notice.

“We have used ASEL for over 20 years to provide help and support to our management department across a whole range of services, from security guarding and patrols to insurance inspections and keyholding. Their service throughout that period has always been very professional and very supportive, helping us deal with issues at very short notice. We regard them as a very trusted and reliable partner.”

Angus White BSc MRICS, Partner, Naylors

FM-4U: peace of mind outside working hours

FM-4U is a facilities management provider that has used ASEL’s keyholding service for several years. Its clients rely on it to keep their premises secure, and it relies on ASEL to do that when the working day is over.

For FM-4U, the value comes from consistency. Officers who respond quickly and professionally mean the team doesn’t have to worry about what happens when an alarm activates out of hours.

“We have worked with ASEL for several years and we continue to be impressed with the keyholding service provided to our clients. The team is reliable, professional and always quick to respond when needed. Knowing that our premises are securely managed outside of working hours gives us real peace of mind. We would happily recommend their services to others.”

Jayne Parker, FM-4U

What this means for schools

School estates face the same challenge as the properties Naylors and FM-4U manage. When an alarm activates overnight, responding shouldn’t fall to a teacher, caretaker or member of the leadership team.

The service these clients trust is the same one available to schools across the North East:

• The North East’s largest dedicated mobile response fleet
• An average response time of approximately 35 minutes
• SIA-licensed security officers
• Secure off-site key storage in accordance with BS 7984
• Full site checks, escalation and emergency contractor coordination

• Digital incident reports with timestamps and photographic evidence

Remove the risk from your staff. Put your school’s response in professional hands.

Contact our Mobile Services team at keyholding@asel.co.uk to arrange a confidential security assessment.